TERMS AND CONDITIONS
TERMS AND CONDITIONS FOR HILBERT KØBENHAVN V/MORTEN HILBERT
HILBERT KØBENHAVN V/MORTEN HILBERT
Sankt Annæ Gade 24, st. th.
1416 Copenhagen K
Tel: +45 3393 5321
CVR: 21300470
Payment
HILBERT KØBENHAVN V/MORTEN HILBERT accepts online payments with Visa/Dankort.
Payment will only be charged to your account once the physical item has been dispatched or the virtual product has been created, unless otherwise agreed or stated in your order.
All prices on the website include VAT.
The website uses the following currency for pricing:
Denmark – Danish Kroner (DKK).
HILBERT KØBENHAVN V/MORTEN HILBERT uses a secure payment server that encrypts all information with the SSL protocol, which ensures your data is safe and cannot be accessed by unauthorised parties.
Our own website also uses SSL encryption for security.
Delivery
The delivery time for your order is 1–3 business days.
HILBERT KØBENHAVN V/MORTEN HILBERT ships with the following carrier: POSTNORD – Parcel Shop
Shipping costs are calculated based on weight.
You can choose whether to have your package delivered “without home delivery” or “with home delivery.”
You will always receive a track and trace number, allowing you to follow your parcel from our warehouse to your address.
Right of Withdrawal (Returns)
You have a 14-day full return policy on items purchased on our website, unless otherwise agreed or stated in your order.
The 14-day period begins on the day you receive your order.
Any return shipping costs are your own responsibility.
Notice of withdrawal must be given to us no later than 14 days after delivery, and we must receive the returned item no later than 14 days after you have informed us of your wish to cancel the purchase.
Requests to use the right of withdrawal must be sent by email to Info@hilbertkbhtoshopify.serveravatartmp.com.
Please clearly state that you wish to use your right of withdrawal.
Condition of the Item Upon Return
You are liable for any decrease in the value of the item resulting from handling other than what is necessary to determine the item’s nature, characteristics, and functionality.
In other words, you may test the product as you would in a physical store.
If the product has been used beyond what is described above, it will be considered used and of diminished value. This means that upon withdrawal, you may receive only a partial refund or, in some cases, no refund at all.
It is at the discretion of HILBERT KØBENHAVN V/MORTEN HILBERT to assess the item’s condition.
Warranty (Right to Complain)
A 2-year warranty is provided in accordance with the Danish Sale of Goods Act. The warranty covers defects in materials and workmanship.
Complaints regarding defects or deficiencies must be reported to HILBERT KØBENHAVN V/MORTEN HILBERT within a reasonable time after the item has been received.
A maximum of two months is considered a reasonable period, unless otherwise agreed.
We will reimburse reasonable shipping costs.
The warranty does not apply in cases of incorrect or unusual handling of the product.
HILBERT KØBENHAVN V/MORTEN HILBERT covers reasonable return shipping costs.
When returning items, please contact:
HILBERT KØBENHAVN V/MORTEN HILBERT
Sankt Annæ Gade 24, st. th.
1416 Copenhagen K
Tel: +45 3393 5321
Returns sent by cash-on-delivery (COD) will not be accepted.
Complaints
Complaints about products can be submitted to:
The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For EU citizens residing outside Denmark, complaints can be submitted via the EU Commission’s online complaints platform:
ec.europa.eu
When filing a complaint, please state our email address: Info@hilbertkbhtoshopify.serveravatartmp.com
and the website on which you made your purchase.