Delivery and returns.

Delivery time

All our jewellery is made to order in our Copenhagen workshop. The expected delivery time is 2 to 10 business days. Some pieces can be completed quickly, while others require more stages.

When your order has been dispatched, you will receive a Track and Trace number.

Shipping

Shipping costs DKK 49. We offer free shipping on all orders over DKK 1,000.

Right of withdrawal

Online purchases generally have a 14-day right of withdrawal from the day you receive the order. Personally adapted and custom made jewellery may be exempt.

How we help with returns

Always contact us first at info@hilbertkbh.dk. We will help you find the right solution and send the correct return instructions for your order.

If you are unsure about a return, exchange, size or custom made piece, you are very welcome to write to us. We are always happy to help and make the process as simple as possible.